Terms of service

Overview

This website is operated by SAH GLAMOURR COSMETICS LTD. Throughout the site, the terms “we”, “us” and “our” refer to SAH GLAMOURR COSMETICS LTD.

We provide this website, including the information, products, services and resources available through it, subject to these Terms of Service and the policies referenced within them.

By accessing our website, purchasing from us or using our services, you agree to these Terms of Service and any applicable policies, including our:

  • Order Policies

  • Refund & Returns Policy

  • Shipping Policy

  • Privacy Policy

Please read these Terms carefully before using our website or purchasing from us.

Nothing within these Terms is intended to exclude or restrict any statutory rights that cannot legally be excluded.

1. About Us

SAH GLAMOURR COSMETICS LTD is a UK-registered company providing cosmetic products, private-label and wholesale services, digital resources and selected business services.

Our online store is hosted through Shopify, which provides the e-commerce platform used to sell our products and services.

2. Eligibility & Use of Our Website

By using our website or placing an order, you confirm that you have the legal capacity to enter into a contract with us.

You must not use our website, products, services or content for any unlawful or unauthorised purpose.

You must not introduce viruses, malicious code or other technology intended to damage, disrupt or interfere with our website or services.

We reserve the right to restrict or terminate access where our website or services are being misused.

3. Products & Services

We may offer products and services including:

  • Private-label cosmetic products

  • Wholesale cosmetic products

  • Samples and sample kits

  • Custom packaging and branding options

  • Digital products

  • Vendor information and resources

  • Business consultations

  • Other cosmetic or business-related products and services

Products, services, packaging, shades, customisation options and availability may change from time to time.

We reserve the right to discontinue products or services and to limit quantities where reasonably necessary.

4. Private-Label & Custom Orders

Private-label and custom products may be manufactured specifically according to the selections and information provided by the customer.

Depending on the product, this may include:

  • Logo or branding

  • Packaging selection

  • Tube style

  • Shade selection

  • Printing

  • Other custom specifications

Customers are responsible for providing complete and accurate information required to produce their order.

Production cannot begin until all required information has been received.

Delays in providing information, files or approvals may delay the processing of an order.

Please refer to our Order Policies for further information.

5. Mock-Ups & Customer Approval

Where applicable, a digital mock-up may be provided before production.

Customers are responsible for carefully reviewing all information shown within a mock-up, including spelling, logos, colours, positioning, packaging and other customisation details.

Approval confirms that you are satisfied for production to proceed based on the approved design.

Once production has begun, changes may not be possible.

Digital mock-ups are visual representations of the intended finished product. Minor differences may occur between screen displays, digital designs and physically manufactured products.

We are not responsible for errors originating from information or files supplied by the customer where those errors were accurately reproduced in the approved design.

Where an error attributable to us results in products materially differing from an approved design or agreed specification, we will investigate and provide an appropriate remedy where required.

6. Customer-Supplied Logos & Intellectual Property

By supplying us with a logo, design, photograph, wording, trademark or other material for use on your products, you confirm that:

  • You own the material or have permission to use it;

  • Its use does not infringe another person's intellectual property rights; and

  • You authorise us and, where necessary, our manufacturers or fulfilment partners to use the material solely as reasonably required to fulfil your order.

You remain responsible for ensuring you have the necessary rights to use materials submitted to us.

We reserve the right to refuse material that we reasonably believe may infringe third-party rights or be unlawful.

7. Samples & Production Variations

We strongly recommend purchasing samples before placing a larger wholesale or private-label order where appropriate.

Cosmetic products and packaging are physically manufactured and minor variations may occur between samples and subsequent production batches.

This may include minor differences in shade, printing, positioning, packaging or appearance.

Such minor variations will not necessarily constitute a defect where the product remains materially consistent with the agreed specification.

8. Processing Times

Our standard processing time for custom and private-label orders is approximately 12–25 business days, unless otherwise stated.

Processing time is separate from shipping time.

Processing begins once we have received all information and approvals required to complete the order.

Business days exclude weekends and UK bank holidays.

Processing estimates are not guaranteed completion or delivery dates unless expressly agreed otherwise.

Please refer to our Shipping Policy for further information.

9. Prices & Payments

Prices are displayed on our website and may be changed from time to time.

The price applicable to an order will generally be the price displayed and accepted when the order is placed, subject to correction of obvious pricing errors and applicable law.

Available payment methods will be displayed at checkout.

Customers must provide accurate billing and payment information.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • Payment has not been authorised;

  • Fraud or unauthorised activity is reasonably suspected;

  • A clear pricing or listing error has occurred;

  • Required order information cannot be obtained;

  • The requested product or service is unavailable; or

  • Fulfilling the order would be unlawful.

Where we cancel an order after payment and no products or services have been supplied, any amount due back to you will be processed accordingly.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because custom and private-label products are produced specifically for the customer's requirements, cancellation rights may be limited once production has begun.

Changes requested after production has started may not be possible and may incur additional charges.

Please refer to our Refund & Returns Policy for full details.

11. Cosmetic Compliance & CPSR

Customers purchasing products for resale under their own brand are responsible for ensuring that the products they place on the market comply with applicable cosmetic laws and regulatory requirements within their intended market.

This may include requirements relating to:

  • Cosmetic Product Safety Reports (CPSRs)

  • Responsible Person requirements

  • Product notifications or registrations

  • Ingredient information

  • Product labelling

  • Claims and advertising

  • Batch information

  • Other applicable regulatory obligations

Where available, we may provide relevant product or manufacturer information.

Unless explicitly stated as included within the product or service purchased, a customer-specific CPSR is not included with a private-label order.

Customers are responsible for obtaining any assessments, notifications, registrations, compliant labels or other documentation required for products sold under their own brand.

Nothing provided by us should be treated as legal or regulatory advice.

12. International Customers

International customers are responsible for checking the legal, regulatory and import requirements applicable within the country where products will be imported, marketed or sold.

Products available through our website are not represented as automatically compliant for resale in every jurisdiction worldwide.

Customs duties, import taxes and other destination charges may also apply.

Please refer to our Shipping Policy for further information.

13. Digital Products & Vendor Information

We may sell digital products including:

  • eBooks

  • Vendor lists

  • Guides

  • Templates

  • Business resources

  • Educational materials

Unless otherwise stated, digital products are provided for the purchaser's own personal or business use.

You must not copy, share, reproduce, publish, redistribute, upload or resell our digital products or vendor information without our written permission.

Vendor information relates to independent third-party businesses.

We do not control third-party suppliers and cannot guarantee their future:

  • Pricing

  • Availability

  • Product selection

  • Communication

  • Delivery times

  • Business practices

  • Quality or service

Purchasing vendor information does not create a contract between SAH GLAMOURR COSMETICS LTD and the third-party supplier for any future transaction you choose to enter into with that supplier.

Any cancellation or refund rights relating to digital content are subject to our Refund & Returns Policy and applicable law.

14. Consultations

Our consultations provide business guidance based on the information available and the customer's individual circumstances at the time.

Consultations do not guarantee:

  • Sales

  • Revenue

  • Profit

  • Business growth

  • Social media growth

  • Supplier approval

  • Regulatory approval

  • Any other specific business outcome

Customers remain responsible for their own business decisions following a consultation.

Specific booking, cancellation and rescheduling conditions displayed when purchasing a consultation will also apply.

15. Reselling Products

Private-label and wholesale products may be resold under the customer's own brand subject to applicable laws and regulations.

Customers are responsible for their own:

  • Branding

  • Product claims

  • Marketing

  • Pricing

  • Labelling

  • Regulatory compliance

  • Business operations

Purchasing products from us does not authorise the customer to represent themselves as SAH GLAMOURR COSMETICS LTD or imply an official partnership unless expressly agreed.

16. Our Intellectual Property

Unless otherwise stated, our website content and original materials belong to or are licensed to SAH GLAMOURR COSMETICS LTD.

This may include:

  • Logos

  • Branding

  • Website copy

  • Original photographs

  • Graphics

  • Mock-up templates

  • Guides

  • eBooks

  • Vendor resources

  • Templates

  • Other original digital content

You must not reproduce, distribute, resell or commercially exploit our protected content without our written permission.

Purchasing a product or service does not transfer ownership of our intellectual property to you.

17. Third-Party Services & Suppliers

We may use third-party companies to support the operation and fulfilment of our business, including manufacturers, suppliers, payment providers, couriers, technology providers and fulfilment services.

Third-party websites or services may also be linked from our website.

We are not responsible for the independent content, policies or practices of third-party websites.

Nothing in this section excludes any responsibility that we are legally required to retain in relation to products or services purchased directly from us.

Orders may be manufactured, fulfilled or dispatched through our UK or international production and fulfilment locations. The location used may vary depending on the product, order quantity, customer destination and fulfilment requirements. Where necessary, an order may be fulfilled in more than one shipment.

18. Product Images & Colours

We aim to display our products and customisation options as accurately as reasonably possible.

However, colours may appear differently depending on screen settings, lighting and photography.

Digital mock-ups and product images are intended to provide a reasonable representation and may not reproduce every physical characteristic exactly.

19. Website Information & Errors

We aim to keep information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to pricing, product descriptions, availability, promotions or shipping.

We reserve the right to correct errors and update information.

Where an error affects an order already placed, we will handle the matter in accordance with applicable law.

20. Reviews, Feedback & Customer Content

If you voluntarily provide us with a review, testimonial, photograph, video or other content, any use of that content by us will be subject to applicable rights and permissions.

You must not submit content that is unlawful, misleading, defamatory, infringing or contains malicious software.

We reserve the right to remove content from our website or platforms where reasonably appropriate.

21. Prohibited Use

You must not use our website or content:

  • For unlawful purposes;

  • To infringe our intellectual property or the rights of another person;

  • To distribute malicious software;

  • To obtain information through unauthorised scraping or automated extraction;

  • To attempt to interfere with website security;

  • To submit deliberately false or fraudulent information; or

  • To impersonate another individual or business.

We may restrict access to our services where these Terms are breached.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information is collected, used and protected.

23. Liability

Nothing within these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing within these Terms is intended to exclude or restrict statutory consumer rights or liability that cannot legally be excluded.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when a contract was formed or for business losses suffered by a consumer that are unrelated to the personal use of the products or services purchased.

Customers purchasing products in the course of business remain responsible for their own commercial decisions, regulatory obligations and use or resale of the products.

24. Refunds & Returns

Cancellation, return, refund and remedy conditions are explained within our Refund & Returns Policy.

Nothing within that policy or these Terms is intended to restrict statutory rights that cannot legally be excluded.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

26. Entire Agreement

These Terms, together with the policies and product-specific conditions referenced within them, form the agreement governing your use of our website and purchases from us.

Failure by us to enforce a provision on one occasion does not mean that we waive the right to enforce it in the future.

27. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections or jurisdictional rights that may apply to customers elsewhere.

28. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website or applicable requirements.

The latest version will be published on this page.

Changes will not retrospectively remove rights that have already arisen under an existing order where doing so would be unlawful.

29. Contact Information

Questions regarding these Terms of Service can be sent to:

SAH GLAMOURR COSMETICS LTD
Email: sahglamourr@gmail.com

phone: 07519848047

Last updated: September 2026