SHIPPING POLICY

Please review this Shipping Policy carefully before placing your order.

SAH GLAMOURR COSMETICS ships to customers within the UK and internationally.

Processing Time

Please allow approximately 12–25 business days for the processing of custom, private-label and wholesale orders, including sample kits unless otherwise stated.

This timeframe allows for production, customisation, branding, quality checks and secure packaging.

Processing time does not include shipping time.

Processing begins once we have received all information required to complete your order, including where applicable:

• Logo or branding files

• Shade selections

• Packaging selections

• Customisation details

• Final mock-up approval

Delays in providing the required information may delay your order.

Business days exclude weekends and UK bank holidays.

During particularly busy periods, launches, promotions or circumstances outside our reasonable control, processing may take longer. Where appropriate, we will provide updates regarding significant delays.

Digital Products

Digital products, including eBooks, vendor lists, templates and business resources, are delivered electronically after purchase.

If you do not receive your digital product, please check your spam or junk folder before contacting us.

Shipping Destinations

We currently ship to selected countries and regions, including:

• United Kingdom

• Europe

• United States

• Selected Rest of World destinations

Available destinations and shipping options will be displayed at checkout.

If your country is not available at checkout, please contact us to enquire whether shipping can be arranged.

Fulfilment Locations

Orders may be fulfilled and dispatched from either our UK location or one of our international fulfilment locations, depending on the products ordered, order size, delivery destination and fulfilment requirements.

The fulfilment location for an order is determined by SAH GLAMOURR COSMETICS to provide the most suitable fulfilment option for that particular order.

For larger, wholesale or private-label orders, products may be dispatched directly from one of our international production or fulfilment locations.

In some circumstances, an order containing multiple products may be fulfilled from more than one location. This means your order may arrive in separate parcels and at different times, and you may receive more than one tracking number.

The location from which an order is dispatched does not change the products or customisation specifications agreed when your order was placed.

Couriers & Estimated Delivery

UK Orders

UK orders may be shipped using Evri, DHL or another suitable tracked delivery provider, depending on the order.

Estimated delivery is generally approximately 2–5 business days after dispatch.

International Orders

International orders may be shipped using Royal Mail, DHL or another suitable international delivery provider, depending on the destination and order.

Estimated international delivery is generally approximately 7–14 business days after dispatch, unless otherwise stated.

International delivery may take longer due to customs processing or circumstances outside our reasonable control.

Where tracking is included with the selected service, tracking information will be provided once your order has been dispatched.

Delivery estimates begin after your order has completed its processing period.

Shipping Costs

Shipping charges are calculated at checkout based on your destination and applicable order and shipping requirements.

Shipping charges may account for:

• Postage

• Handling

• Packaging

• International fulfilment requirements where applicable

We do not offer free shipping unless specifically stated as part of a promotion, offer or discount.

Customs, Duties & Import Fees

International orders, particularly larger wholesale cosmetic orders, may be subject to customs inspections, import duties, taxes or handling fees.

These charges are determined by the destination country's authorities or delivery provider and are outside of our control.

Unless expressly stated otherwise, customs duties, import taxes and other charges imposed at destination are the responsibility of the customer.

Customs processing may also extend the estimated delivery timeframe.

Shipping Addresses

Please ensure that your shipping address is complete and correct before placing your order.

If you notice an error after checkout, please contact us as soon as possible.

We will do our best to make changes before dispatch, but we cannot guarantee that an address can be changed once fulfilment or shipping arrangements have begun.

If a parcel is returned because an incorrect or incomplete address was provided, delivery was refused, the parcel was not collected or applicable customs charges were not paid, additional shipping charges may apply if the order needs to be sent again.

Delayed or Lost Parcels

Once your order has been dispatched, tracking information will be provided where applicable.

If your parcel appears delayed, please check your tracking information for the latest courier update.

If the issue remains unresolved, please contact us with your order number and we will assist with investigating the shipment where appropriate.

Courier and customs delays may occur outside our reasonable control. However, this does not affect any statutory rights you may have.

If a parcel is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with your applicable rights.

Parcels Marked as Delivered

If your tracking shows your parcel as delivered but you cannot locate it, please first:

• Check your designated safe place

• Check with other members of your household

• Check with neighbours where appropriate

• Review any courier delivery photograph or delivery information

If you are still unable to locate your parcel, please contact us so the matter can be investigated where appropriate.

Damaged Parcels

Please inspect your order when it arrives.

If your parcel or products arrive damaged, please contact us promptly with:

• Your order number

• Clear photographs or videos of the affected products

• Photographs of the packaging where relevant

Please retain the products and packaging while we review your claim.

For further information, please see our Refund & Returns Policy.

Launches, Events & Important Dates

If your products are required for a launch, event or other important date, we strongly recommend ordering well in advance.

Our processing and delivery timeframes are estimates and should not be treated as guaranteed arrival dates unless a guaranteed service has expressly been agreed.

Please allow additional time for production, shipping, customs and unexpected delays when planning your launch or event.

Client Care

For shipping enquiries, please contact SAH GLAMOURR COSMETICS and include your order number.

Our standard response time is approximately 1–5 business days.

Nothing within this Shipping Policy is intended to exclude or restrict any statutory rights that cannot legally be excluded.

Last updated: September 2026