Order Policies

Please review the information below carefully before placing your order. By completing checkout, you confirm that you have read and agreed to our applicable Order Policies and Terms & Conditions.

Private Label & Wholesale

SAH GLAMOURR COSMETICS offers private-label and wholesale cosmetic products, including lip glosses, lip oils, lip liners, lip masks and selected cosmetic products.

Depending on the product, customisation may include:

  • Tube or packaging style

  • Shade selection

  • Logo printing

  • Selected branding options

Available options may vary depending on the product, quantity and supplier availability.

Logo & Branding Files

If your order requires a logo or branding file, please send this to us as soon as possible after checkout, quoting your order number.

Your order cannot enter production until all required information has been received.

Delays in sending your logo, product selections, design information or approvals may delay your order.

Mock-Ups & Approval

Where applicable, a digital mock-up will be provided for approval before production.

Please carefully check your logo, spelling, colours, placement and product selections before approving your design.

Once a design has been approved and production has begun, changes may no longer be possible.

Digital mock-ups are visual representations. Minor differences in colour, sizing or positioning may occur between digital designs and finished physical products.

If we make an error that materially differs from your approved design, please contact us so we can investigate and resolve the issue.

Customer-Supplied Packaging

We currently do not accept customer-supplied tubes or packaging.

We offer a curated selection of packaging through our suppliers. If you have a specific style in mind, you are welcome to send us a reference image and we can advise whether the same or a similar option is available.

Samples

We strongly recommend purchasing samples before committing to a larger private-label or wholesale order, particularly when trying a new formula, shade or packaging option.

If you choose to proceed without purchasing samples, you accept that you are ordering based on the product information and selections provided.

Minor variations between production batches may occur.

Processing Time

Our standard processing time for custom and private-label orders is approximately 12–25 business days.

Processing begins once we have received all information required to complete your order and, where applicable, your final design approval.

Business days exclude weekends and UK bank holidays.

Processing time does not include shipping time.

Processing may take longer during particularly busy periods or due to circumstances outside our reasonable control. We will provide updates where appropriate if a significant delay affects your order.

Changes & Cancellations

If you need to request a change, please contact us as soon as possible.

Changes are not guaranteed once your order has entered production. Changes to quantities, packaging, shades, designs or other specifications may also result in additional charges.

As private-label and custom products are made specifically for your brand, orders generally cannot be cancelled once production has begun.

Please see our Refund & Returns Policy for further information.

Cosmetic Compliance & CPSR

Customers purchasing products to resell under their own brand are responsible for ensuring that their products, branding, labelling and business comply with the requirements applicable in the country or market where they intend to sell.

Where available, we may provide relevant product information or documentation supplied by our manufacturers or suppliers.

A customer-specific Cosmetic Product Safety Report (CPSR) is not included with your private-label order unless explicitly stated otherwise.

Customers intending to place cosmetic products on the market are responsible for obtaining any safety assessments, notifications, registrations, compliant labelling or other documentation required for their own brand and intended market.

Shipping & International Orders

We ship worldwide.

Shipping options and costs are displayed at checkout where available. Tracking information will be provided once your order has been dispatched where the selected service includes tracking.

International customers are responsible for any applicable customs duties, taxes, import charges or other fees imposed by their destination country.

Please see our Shipping Policy for full information regarding delivery, tracking, international orders, delays and lost parcels.

Damaged, Faulty or Incorrect Orders

Please inspect your order after delivery.

If you believe your order has arrived damaged, faulty or materially different from what you ordered or approved, please contact us promptly with your order number and clear photographs/videos of the issue.

We will review the matter and provide an appropriate resolution where required.

Nothing within our policies affects any statutory rights that cannot legally be excluded.

Digital Products & Vendor Information

Digital products, including eBooks, guides, templates and vendor information, are supplied electronically.

Our digital products and vendor information must not be copied, shared, reproduced, redistributed or resold without our written permission.

Independent suppliers may change their prices, products, availability or business practices. SAH GLAMOURR COSMETICS cannot guarantee the continued availability or performance of third-party vendors.

Please refer to our Refund & Returns Policy and Terms & Conditions for further information.

Reselling & Branding

Private-label and wholesale products may be resold under your own brand, subject to applicable laws and regulations.

SAH GLAMOURR COSMETICS' branding, logo, original photographs, digital resources and other protected content must not be used, reproduced or presented as your own without permission.

Customers are responsible for the branding, marketing, product claims and regulatory compliance of products sold under their own business.

Consultations

We offer 1:1 consultations for those starting, developing or scaling a cosmetic brand.

Current pricing, availability and inclusions can be found on the relevant consultation page.

Consultations provide business guidance and do not guarantee specific sales, financial or business results.

Client Care

Our standard response time for email enquiries is 1–5 business days.

For existing orders, please include your order number when contacting us so we can assist you efficiently.

By placing an order with SAH GLAMOURR COSMETICS LTD, you confirm that you have reviewed the relevant product information and applicable policies before completing your purchase.

Last updated: September 2026